JamesGang

I write this to help me make sense of my life.

Saturday, May 17, 2008

Progress

Posted in my bodybuilding.com weblog today.

One of the good things about living in Houston is Memorial Park. There’s a 3-mile track around it that is the best place I have ever found to run. Until I moved back to the hometown last August, I had been gone from H-town for almost 15 years. In that time, I never found another good place to run. Running around a neighborhood or–worse–a route along major streets where cars have to dodge you, just isn’t the same thing.

Anyway, about a month and a half ago, I decided to try to get myself into shape to run around Memorial Park. Up until then, I thought that I had chronically bad knees and that I would never be able to jog again. I did lower impact stuff like spinning and treadmills but nothing was as taxing (or as joyous) as running. Fortunately, losing a few lbs. and a month-long course of NSAIDs have got my knees feeling 15 years younger.

My first attempt at running Memorial Park was a total failure. I knew it would be. I was out of CV shape as hell and, when I made the attempt, hadn’t successfully completed the park track in over a decade. I bought some new shoes to try it but as soon as I put my body in motion (I probably weighed about 310-lbs.) I knew I wouldn’t last long. I felt, well, the only word I can think of that fits it is "jangly." If I were a boiler, all of my warning lights and bells would have been going off after the first quarter mile. My pecs and my gut were bouncing around hither and yon and throwing my balance off and my knees were protesting the effort too. I quit after I reached the half-mile mark. Duly chastened, I drove back home.

The next time, a few weeks later (after pushing it pretty hard on the cardio at the gym, specifically the elliptical) I gave it another shot. This time, I managed to keep myself at a slow jog for the first mile, then had to walk the rest of the way. The third time was the same thing, made it to the one mile mark, but I was able to do walk/jog intervals for the second mile. The last mile was a walk.

The next 2 times I made it to the 2-mile mark but quit as soon as I reached it. The first time, I was physically spent and couldn’t go on much further if any at all. But the second time, I think it was a psychological block, something about turning that last corner just kind of sucked the wind out of my sails.

For those of you out there who know Houston and who know the Memorial Park loop, I usually park at the tennis club. The first mile takes me to Memorial Drive. The second mile is parallel with Memorial Drive (breathing auto exhaust the whole way, blech!). The end of the second mile, the track winds through a lot of shady trees before turning back into the park.

Today, I did 2 things different. First, I bought an i-Pod shuffle (am listening to it right now as I type this, in fact; KC & the Sunshine Band "Keep it Coming Love") and an armband. Second, when I stopped for gas on the way I bought a sugar-free Red Bull and pounded it on the drive to the park. The i-Pod immediately settled me into a nice mental groove but I thought the Red Bull was a mistake. I kept feeling like I had to burp for the first mile but it wouldn’t come out. Fortunately, my stomach eventually settled down and I was able to get into a groove. Everything was good until the halfway point when my brain started flashing the QUIT NOW message in my brain. I pressed on and came to the 2-mile mark, where I had quit the previous 2 times. I slowed my jog down to basically a shuffle, fixed my eyes on the ground 10 feet away from me and pressed on. My mind eventually got the message and turned off the message. I even picked up my pace a bit. I passed the landmarks that I have given private names to over the years, the fountains, dip bars, Marine Corps Trees, Straits of Hormuz, and finally came back to the tennis club. The last quarter mile, I was hurting so bad that I was having dry-heaves.

But I finished.

Wednesday, May 14, 2008

Catching up, chapter 9: Lightning crashes . . .

. . . and old mother cries.

I was home the morning of Wednesday, September 22, 2004. I don't remember why. Perhaps that was the week that I asked Tom to let me stay back and work from the San Antonio office. As the summer had given way to the new school year, Courtney had started acting out a little bit. Erica thought it was because of all the time I was gone away from home so I asked Tom if I could have a week long break from Alabama to spend some quality "daddy time" with her. He agreed, of course. Again, I remember doing that, but I'm not positive that it was that week.

In any event, the morning after I met D in Austin and then went by and visited with my dad, I got up early to go do my usual 5:30 am workout. With my truck parked at the New Orleans airport, Erica and I had to share a car on the weekends. We were homebodies so that wasn't a problem for us. Anyway, I had finished my workout, as I recall, and was toweling off after my shower when I heard the front desk girl call my name on the PA.

What the hell? I pulled my jeans on and went out to the desk. The girl (I've long since forgotten her name) pointed to the phone and mouthed "your wife" to me. This was weird. Erica never called me at the gym. I picked up the phone.

"Hey, what's up?"

"You need to come home!"

"What? What's wrong?"

"You need to come home!"

Whatever it was, I could tell that she was very upset and probably crying. The first thought that ran through my mind was that she had gotten into a fight with Megan or Courtney and needed me to come home and play referee. Erica was extremely brittle at times and the tone of her voice during that call was about as far "Defcon 4" as I had ever heard it. That was the tone of voice that told me the silos were open and the missiles were warming up. Erica had 2 levels of shrill: there was run-of-the-mill mad Erica and then there was what I called crazy Erica. This tone was firmly in the middle and trending toward the latter.

"Okay, I'll leave now."

The gym was very close to my neighborhood so once I collected my clothes and got in the car, I was home in less than 3 minutes. Along the way, I had the dark thought that she had thrown a rod over something mundane like me not me not emptying the dishwasher before I went to the gym. If so, I was going to meet fire with fire. Erica had started becoming increasingly moody and emotional since I had been working in Alabama and I didn't care for it at all. It was beginning to bring back bad memories from our last years in Mobile when our marriage almost ended. I wasn't going to let her put me through that shit again. I pulled in the driveway and walked in. "Goddammit, Erica, I swear to God, if this about the dishwasher . . . . "

Her eyes were wet and her cheeks splotchy. Both girls were downstairs and I could see that they seemed to be okay, thank goodness. At least this wasn't about either of them.

She shook her head. "No. Come upstairs."

"What? What is it?" I could feel my blood pressure rising.

"Come upstairs. I have to talk to you." Her voice wasn't shrill anymore and now she just seemed sad and upset. I followed her up into our bedroom.

"Sit down." Something in her tone, so shrill and panicky just a few minutes ago but now grave and solemn, sent my panic bell ringing like a fire alarm. Whatever it was that she was about to tell me was going to be bad, I could tell. I sat on the bed and looked up at her.

"Your mom called while you were at the gym," she began. "Your dad . . . died last night."

Catching up, chapter 8: The best laid plans of mice and men . . .

. . . oft go awry.

The Summer of '04 passed uneventfully. I continued to work in Mobile while Tom figured out where he wanted me permanently. I racked up the miles on Southwest Airlines while Erica held down the fort at home. Every day, she would regale me with gossip about the personal drama of two of her friends at work, whom I'll call Rich and Nellie. Nellie is a young Latina who was as horny as a sailor and her (ahem) active social life was a source of endless amusement to Erica and me. Rich was mired in a train wreck of a marriage and was clearly headed for a divorce. The only thing we wondered was if it would happen soon enough to spare his sanity.

To become a partner again, I took out a $20,000 loan from my 401(k) and made arrangements to buy stock in the firm from an ex-colleague, whom I'll simply call D. D used to manage one of Ye Olde Firm's offices on the East Coast before quitting shortly after I did to chase his fortune by underwriting a Vax-D clinic in Waco. He wanted to get home to Texas and thought that the Vax-D was the wave of the future in therapeutic medicine. As typically happens though when one forsakes a good (albeit boring) career for an over-hyped unknown, he was left holding only a handful of smoke and ashes. Apparently, his partner absconded with their cash and left him with some unsellable Vax-D machines, a mountain of debt and the IRS on his ass. I really felt for him. My experience in San Antonio wasn't great but it was tiptoeing through daisies compared wo what D went through, and what D lost.

He needed the money and I needed the stock so we made arrangements to meet in the middle, which in this case was Austin. We caught up a little bit, he told me how happy he was that I was back at Olde Firm (even if he wasn't) then exchanged the stock certificates for the cash. On the way back through Austin, I decided to go and see my dad at his office. I had been a little worried about him because of the tough times the company was going through. After banging his head against a wall there, Dad had eventually decided to run up the white flag in San Antonio and closed the office totally. He came to the same rueful realization that I did after I got to know that business, that the company was simply overexposed in the market by having offices in both cities.

I once met a man whose family made their fortune by founding the Luby's cafeteria chain. He told me that he sold his shares when he realized how incompetent the then-management was. They were the kind of people, he told me, who allowed underperforming restaurants to sink without any additional investment and would reward successful stores by opening up new ones literally 2 blocks down the street from them. I told Dad that that was the same mistake he had made. Having offices in both cities was like having 2 of the same restaurants on the same block. It just didn't make any sense. Like I said, he eventually came around to my way of thinking on that matter.

He had also had to lay off a lot of people, including my brother Mark who had been running the Waco office and was planning to open up an office in Dallas/Ft. Worth. I know that Dad convincing 2 of his sons to come work for him then not be able to keep them had to have been a huge blow to his pride. I always thought that my dad kind of fancied himself a sort of latter day old world patron. He would have been happy to have had a grand hacienda with all of his sons and their families living under his roof. I think bringing us to work for him was kind of his way of trying to make that a reality. I know that having that turn to dust hurt his heart and, frankly, I hurt for him.

He seemed fine, though, when I went in and saw him. He was in a great mood and told me about me some of the changes he was making in the company to cut costs and find profitability again. He asked me about my work and I bit my tongue and told him it was going great. I was really glad to see him looking and sounding like his old self again. He hugged me, told me he loved me, then went back to work. I left and drove back home.

Tuesday, May 13, 2008

Catching up, chapter 7.5: Letting bygones be bygones

This is a post I put on a weblog shared by me, Robbie, Mark and Mike, telling them about dad's apology and my reaction to it. I can't really improve on it since I wrote it right after it happened almost 4 years ago now. I have only changed some names to protect some of my former employees' anonymity.

Dad

You know, it occurs to me that the most pathetic human being out there is the shithead who, despite his comfortable middle or upper class upbringing, grows up to be a loser who blames his father for all of his own personal failings. I’m not talking about the run-of-the-mill teenager who rebels by getting a tattoo and nosering, either; I’m talking about the ones who really mean it. One time, I saw a hilarious photoshop on the internet of some slacker at an antiwar demonstration. The slogan on his sign – probably something real profound like “Bush=Hitler” – was digitally replaced with “I hate my FATHER and MYSELF.” I thought that was funny as shit because it was probably true.

That’s why I don’t really like complaining about Dad; I don’t want to be that guy. The problem though is I DO feel like him whenever I vent about Dad like I’ve done a few times here lately.

I mention this because Dad and I had a long conversation this morning that has left me somewhat speechless. I won’t go into all of it, but I will say that he very nicely and humbly apologized to me. He said he was sorry for surrounding me with (as he puts it) “losers and thieves” in San Antonio. He also said that he regrets not having listened to me on those occasions when I tried to tell him about the problems in San Antonio. He admitted that he simply didn’t want to hear what I had to say and found it easier to dismiss me rather than listen.

Wow. If there is one man in the world who hates the taste of crow, it’s our father. For him to have done that must have like eating a big one too, feathers and all.

I thanked him, accepted his apology and told him that he and I were okay. I told him that I hold no grudges because the way I saw it, even if he had surrounded me with the whole XXXXXXX “A-Team” it wouldn’t have made any difference. People in San Antonio just weren’t – and still aren’t – buying. And as for the “losers and thieves,” I told him that I was blameworthy too as I hired a lot of them. I thought Larry, Moe and Curley were the greatest things since sliced bread when I hired them and they all proved to be shitheads in the end.

So I told Dad that I was chalking the whole thing up to experience. We all went into this thing with the best of intentions, but we’re all grownups, too. I thought I’d be successful working for him. Hell, I expected to be successful. But I know there are no guarantees in life.

This is the last word I will have to say about this. I am through bitching about it. The simple truth is this: I gave it my best shot for Dad but, in the end, I just couldn’t crack the nut. But even though I’m not happy about failing, I’m not ashamed of myself - nor am I angry at Dad - anymore.

Catching up, chapter 7: A surprise phone call

By July of '04, I was still toiling in the Heart O' Dixie and trying to convince myself that those conflicted emotions I was puzzling over had absolutely nothing to do with my (cowardly) totally reasonable, (chickenshit and fearful) well-nigh inevitable decision to bail out on my dad and go back to work for Ye Olde Firm. I was so busy reiterating this argument to myself that I was having trouble concentrating on my work. Nevertheless, I was at my desk one day doing my best, when my cell phone rang. I recognized the 512 number coming across as my dad. We exchanged pleasantries then he, as was his wont, got right down to the point of his call.

"I want to tell you that I am really sorry that things didn't work out for you here," he said. "I know I talked a lot about surrounding you with good people and 'giving you the tools you need to be successful' and all that, but the truth is son, that I didn't."

"Excuse me?" I could hardly believe my ears.

"I didn't give you what you needed to be successful," he said. "Hell, I surrounded you with a bunch of losers and thieves then got mad when you couldn't make it work."

I was at a loss for words.

He continued. "Hell, I'm surprised you held out as long as you did. We had Dario stealing us blind and Joe Medina running his own fucking construction company out of your office and I wouldn't let you do anything about it."

That was all true. Dario had a maddening habit of running my office like his personal fiefdom and reversing decisions I made about my labor crews. It pissed me off tono end but he outranked even me in the company so there was nothing I could do about it except bitch to my dad and he was unwilling to address it. He almost considered Dario to be one of his sons. Joe was my main foreman in S.A. I liked him personally but I knew he was a rogue and I didn't trust him farther than the tip of my nose. I figured he was probably dipping his beak by doing side jobs, but I had no idea of the scale of the rot which my dad eventually discovered after I left. It was so bad that he ended up purging most of the foremen in the company, whether they were directly complicit or not.

"You tried to tell me about the problems there in your office but I just didn't want to hear it. It was easier to dismiss you than listen to you. And I'm sorry."

It's not an exaggeration to say that I was thunderstruck by that conversation. My dad was not exactly the kind of person who habitually made apologies like that, to put it mildly. For him to do so told me that something had really shaken him.

After I had left San Antonio, he began going down there every day and directly running the place to try to turn it around. Before I left, he and I had a pretty heated argument where I told him that I thought there was no solution for San Antonio and that the only thing to do was close the entire office all together. I accused him of listening to his pride more than his common sense and that it made no economic sense to have offices in both Austin and San Antonio. I think he was determined to prove me wrong. He hired a crop of new estimators and personally trained them. He personally led the marketing efforts and even went so far as to have the office remodeled. The result was, however, more of the same. Nothing. Sales didn't measurably improve, nor did leads noticably increase. Dad found himself banging his head against the same wall that he had thrown me into for the past 3 years and found to his frustration that he couldn't knock it down, either.

Anniversary

Five years ago today, May 13, 2003, I drove to Austin to shoot a television commercial with Dad and Mark. As I was driving through New Braunfels, I decided--quite on the spur of the moment--to quit smoking. I threw my cigarettes and lighter out the window and decided that that was it. I had been thinking about quitting for a while when I finally did it. I remember that I was worried because I had been feeling, during times of high stress (which was, needless to say, quite often) this weird vertigo like sensation in my head. I thought I was getting ready to stroke out or something so I began to get my pecker up to quit smoking.

Quitting an addiction isn't something you can just casually do. I don't care what your hook is, you can quit anything if you're determined enough. This is what I mean by "getting my pecker up." That kind of determination isn't something that you can just marshall on the spot, either. Quitting smoking involves a lifestyle change. In addition to cutting out the cigarettes, you have to manage if not totally eliminate the "triggers" that make you want to smoke. Fortunately, Erica and I weren't big drinkers and I have really never been a habitue of the bars so that wasn't too much of a problem but I had to deal with being around Erica when she lit up. I was hoping to inspire her to quit, but she didn't take the hint.

Anyway, it took me a few weeks to decide that I was good and ready to do it when I did. The realization that I was ready came on me all of a sudden on that drive to Austin. I knew I was ready so I tossed the smokes overboard.

I have been through a lot of personal and professional turbulence over the past few years, as I am beginning to document here. However, through it all, through some very dark moments, I never returned to Ms. Marlboro Light's warm embrace though I have been sorely tempted at times.

So as of today, I have been a non-smoker for 5 years.

Monday, May 12, 2008

Catching up, chapter 6: Repeating history a second time

Who was it who said the following: "History always repeats itself twice, the first time as tragedy, the second time as farce?" Oh hell, when in doubt, ask Google. Good old Google, the online version of Cliff from "Cheers." I'm thinking it was Neitzsche, but I'm not positive. Sounds like something he would have said, though.

Nope, turns out is was another dour German, Karl Marx. If history has taught us anything, it's to be wary of unhappy Germans who spend too much time in their own heads. Good Germans wore lederhosen, swilled beer and yodeled in the Alps. Bad Germans sat around in cold rooms scribbling out fevered ideas that set the world on fire.

Anyway, to prove the truth of that dictum, the first assignment of my second tenure at Ye Olde Firm was to go BACK to Mobile, Alabama and try to salvage a very high-profile account that was in danger of canceling our contract and firing us. My old colleague, the guy who had taken my place when I left to go to San Antonio, was screwing the pooch royally and, in a last ditch effort at salvaging the account, they sent me.

I had no idea what the hell I was supposed to do, or how I was supposed to save the thing. So, like almost everything I do, I figured that I would just wing it. When the time came I just went in, smiled and acted like my usual glib, happy-go-lucky self. God was obviously smiling on me, though, because to everyones' surprise it worked.

Now, as much as I would love to throw myself a parade, honesty compels me to reiterate that I didn't save the account by dint of my brilliance (as I don't have any) or by instituting any kind of new claims-handling strategy or anything like that. Rather, I saved it by simply having a different personality than my colleague. Basically, they liked me and that was enough. It turns out that the problem my colleague was having stemmed from an ill-advised joke he had made to their claims manager at one of their early meetings which she had taken offense to. Ever since then, she had been cataloging his screwups and basically measuring him for his coffin. I was able, by virtue of my sense of humor and more tactful approach, to calm the waters and save the account. Of course, the account rewarded me by putting pressure on Tom and me to move me back to Mobile permanantly to handle their cases but we all told them that that wasn't going to happen. Still, it made me feel real good and really polished my halo for Tom. I thought it would validate his decision to rehire me and pay me my very handsome salary. I was pleased.

That being said, though, it was around this time that I noticed my trouble sense beginning to tingle the tiniest bit. The feeling was akin to that spooky feeling you sometimes get when you think you are forgetting something, but don't know what. It wasn't anything dramatic, but rather like a slight, almost imperceptible background noise, like a mosquito's whine, in my mind. Despite the happy and placid surface of my life, I thought I could sense some cold undercurrents beginning to swirl. I began to fall into bad habits at work like wasting time on the internet instead of working and writing in my weblog (ahem), something I have since come to the believe is indicative of something awry in my subconscious.

My problems, inasmuch as I even considered them to be problems at the time, were twofold; first, because the Mobile client would only behave so long as I handled their claims, Tom stuck me in Mobile again. As I wrote earlier, after I went back to work for them I needed something to do and that chore definitely needed doing. I told Tom that I would do whatever he wanted me to do but that I had absolutely no interest in moving back to Alabama. He assured me that he understood and that the arrangement was to be strictly temporary. The company rented an apartment for me and flew me back and forth between New Orleans and San Antonio every week. I demanded 3 day weekends in exchange for agreeing to do this and Tom agreed. I flew to New Orleans every Monday morning and drove to Mobile for the week. I flew back home every Thursday evening. And even though Erica tried to keep her chin up about it, I began to worry that all my traveling would take a toll on her. Our marriage had been good the past few years despite my work stress, but our history was that every time we had ever had to spend a lot of time apart, it caused major problems in our marriage. Those problems reached their absolute pinnacle just before we left Mobile, and we almost got divorced because of them, but they eventually settled down again after we got to San Antonio. As long as I was home every night, everything was fine, but when I was not, Erica tended to stress out, fall into self-pity and get overwhelmed by things. Erica was not cut out to be a Navy wife (as she proved with her first husband) and yet here I was, putting her through that again.

Basically, I reacted to this "pre-problem" like I do all things when I come under stress; like a hedgehog. I hunker down and just try to tough it out. In this situation, I figured we would just weather the storm. I thought we could simply endure the traveling until we were able to move to wherever it was Tom wanted me to be. Once we were all back under the same roof together, I figured, everything would settle back down and be good again.

The second problem, though, was of a more fundamental nature and was one that I didn't even like to think about. After the excitement of my "triumphant return" had worn off and I began to get back to work in earnest, I began to discover--to my dismay--that I still didn't like the work. Time had faded the memories of the boredom and ennui I had gone through during the late 90's in Mobile. The stress and fear of trying to keep my dad's San Antonio operation afloat made that seem like heaven on earth by comparison, but only by comparison. Though I was happy to be off that sinking ship, it began to dawn on me that neither I nor the work of being a claims adjuster had changed all that much during my sojourn in south Texas. Absence had not made my heart grow fonder for claims handling; if anything, it had made me like it even less. Still, I bore down, told myself that I just had to get used to the work again, and soldiered on. However, there was no spring in my step. No sparkle in my eye. Being in Alabama again, reading files and handling claims was like trudging through mud. I fought back the first pangs of worry and refused to let myself think about it too much. I had made a commitment and I intended to see it through.

However, whether I acknowledged it to myself or not, in my heart of hearts a shape began to slowly coalesce. That shape was doubt. I began to wonder not if I had indeed made the right decision to leave (as subsequent events in my dad's company validated my decision in full, I thought) but whether I decided to return to Ye Olde Firm for the right reasons. I tried not to ask that question of myself because I was frankly terrified of the answer it would led me to. Did I go back to my old career because, once I had sown whatever oats I needed to with my dad, I had a muscular and confident belief that that was the right and proper career for me? Or, did I go back solely because I feared that my dad's ship was sinking and that I would very soon come to need a job? In my private moments, I dwelled on that shape and began to feel ill at ease. I mentioned my gnawing doubts to nobody and tried to put it down to nerves and stress. However, try as I might, denying the spectre was real didn't make it go away. It stayed there, night after night, whispering in my ear before I fell asleep.

And little by little, as I labored against the growing noise in my head, I was forced to acknowledge (even if only to myself) the inescapable fact that I had only been back at my job for a few months and yet I was already beginning to hate it again.

Karl Marx was right.

The wages of shoplifting

James' dirty little habit

I have a confession to make. I have gotten myself into the dirty habit of, every time I go to the local grocery store, creeping over to the candy dispensers and taking a small handful of carob raisins to munch while I shop. I never pay for them. Today, I had to go in and buy some eggs and toothpaste. As per my habit, I got my usual little handful, threw some in my mouth then put the rest into my pocket for later. I don’t know why I do this as, Lord knows, a few raisins aren’t going to bankrupt me. I think it’s because I like them so much that I KNOW I’ll eat them all at one sitting if I buy a whole bag of them. That, plus I spend a lot of money at that store as it is. I know that none of that excuses stealing, but I guess that’s how I rationalize it to myself.

Anyway, after I checked out, I walked out into the parking lot and reached into my pocket for my illicit snack. I grabbed the whole handful of the raisins and threw them triumphantly into my mouth, all of the delicious carob raisins . . . along with about $1.50 in loose change. I spent the next few minutes spitting out then wiping off some very messy coins. Thankfully, my truck keys were in my other pocket, else they would have probably ended up in my mouth and covered with spit and carob raisin goo, as well!

Serves me right, I suppose.

Easy listening song of the day: "Been Caught Stealing," Jane’s Addiction

P.S. I originally posted this entry on my bodybuilding.com blog. I wanted to post something here that would break the monotany of this very uninspired recitation of the history of the last 4 years of my life. Anyway, one of the commenters to that post refered to the raisins as "carbo raisins." I don't know if this was by design or a typo, but either way, it's pretty clever. I think that one little mot juste cured me of that habit.

Sunday, May 11, 2008

Catching up, chapter 5: Pulling up anchor and trimming sails

My first day back at the Old Firm was on April 5, 2004, Robbie's birthday. I once read a story in a book or magazine where a man, after a harrowing experience in trying to run his own small business, goes back to his old job at a large corporation. "I now know what they mean when people say 'the sweet taste of success,'" he said. "As soon as I walked back in that door, my saliva turned sugary."

My first day back was nothing like that. I reported for work in the Houston office (staying at my mom's house) while we figuered out what I would do. Everyone was real nice to me, of course, but I still kind of felt like a 5th wheel. Nevertheless, it did feel good to be back. When I told him I was leaving, Dad had taken the news pretty well even though he later kind of pissed in my ear about it. After I gave my notice, he started coming to San Antonio regularly and remolding the office. He fired one of my underperforming estimators (as if anyone was overperforming in that business) and ran an add in the local paper to hire some new estimator trainees. I kept my head low for 2 weeks then made my goodbyes.

Catching up, chapter 4: On the wisdom of not burning your bridges

Sometime in February or March of 2004 Erica, the girls and I went to Houston for a weekend visit. While Erica and the girls were at my in-laws' house, I made arrangements to go and meet Tom to discuss me rejoining the firm. I drive to his house in College Station and had an very enjoyable visit with him. The bout with lung cancer had sapped some of his vitality but he was the same man I remembered and, as far as I was concerned, 10 feet tall and bulletproof. Nevertheless, I was nervous about it and not at all sure that doing this was the right thing to do, however the last few months had pretty grinded all the remaining shreds of optimism out of me. Although some events are a bit hazy in my memory, I do remember the actual moment with my father when I pretty much mentally checked out. I was having a conversation with him about business and the relative paucity of sales in San Antonio. I was trying for the umpteenth time to get him to understand that SA wasn't like Austin but he just kept shaking me off.

"You will never be successful until you stop looking at the world the way you do and stary looking at it the way I do." Verily I say, I almost choked when he said that. If I had had a shovel in my hand, I would have hit him in the face with it. Sadly, that kind of bullshit was typical of him back then. The truth is (and I can say this from benefit of 4 years of hindsight now) that that business, along with the entire industry, was going through a very painful contraction at that time. A few of our competitors had already been choked out and the rest of us were like a bunch of hyenas snarling and snapping at each other, fighting over the few remaining bones of the last antelope in Africa. He didn't want to accept this situation and instead persisted in casting about and looking for someone to blame for the company's problems. For him to try to lazily blame our lack of sales on me for, in essence, having the temerity to think for myself was the last straw. Right then and there I knew the jig was up.

Back to Tom, we had lunch at his house and discussed in the broadest terms my return to the firm. As far as he was concerned, the reason I had left had nothing to do with the nature of the work or anything like that but rather it was solely because I wanted to work for my dad. I always kind of hero-worshiped Tom so I didn't tell him any of the complaints I had about the business when I left Mobile. Plus, though I was committed to working for my dad, I have never really been one for burning bridges so I make doubly-damned sure that I left the firm under the best circumstances, giving 30 days notice and fully training my replacement and bringing him up to date on all of my files. As a result of all of that (plus his overall fondness of me personally as he knew me since I was a teenager) his esteem of me didn't suffer any after I quit. Curiously, if anything, it grew. He told me that he envisioned me either working in the Houston office, moving to Norfolk, Virginia, or going to Jacksonville, Florida and running a new office we were planning on opening there.

Erica was ecstatic about it, especially the prospect of moving back home to Houston. A few follow-up phone calls between Tom and I ironed out the issue of my salary and an agreement was made. I was going back.

Thursday, May 08, 2008

Catching up, chapter 3.99: So this is Murphy's Law

The events since I joined my dad's company have been pretty well chronicled here. In fact, this blog's entire raison d'etre has been to help me cope with the stress of it all. To briefly recap, though, I went to Austin in 2001 all full of piss and vinegar, fully expecting to set the foundation repair world on fire. However, the happy-silly go-go 90's were over by then and there was a different vibe in the air, I was about to learn.

Remember the scene in Forrest Gump when Forrest is in Vietnam and he describes how one day it just started raining and didn't stop for like 4 months? Well, that's what it was like when I got to Austin. The skies opened and central Texas, usually a rather arid place, experienced floods like it hadn't in decades. Flooding plays hell on foundation repair as it does all construction. Our profitability began to lag and money started to dry up. It wasn't long before plans for our Houston office (which I was supposed to lead) were shelved.

I once read a quote from a realtor, talking about how you never see downturns in the market until they are upon you. "It's funny," she said "everything was fine until one day; it was like someone blew a whistle that only dogs and buyers could hear." Well, that "vibe" I alluded to earlier began to register on our customers' antennae, too. Dell Computer began to shed jobs, throwing an economic chill over Austin. Suddenly sales, which had heretofore been quite easy, became harder to make. People suddenly weren't quite so eager to dip into their retirement accounts to prop up their foundations and instead spackled and painted their cracked walls instead. It was a scary time.

Since the Houston plans were cancelled, Dad asked me to go to San Antonio and take over the office from its existing manager, Jeff. Jeff had made it pretty clear that he didn't want to be a manager and just wanted to run leads and make sales. I didn't like it, but I didn't see that I had any choice in the matter so I of course agreed to go. I glumly broke the news to Erica, who had her heart set on moving back home to Houston and living close to her sister and mom, and she took it so well that it's a miracle that we didn't end up at the divorce court. It was not a happy time.

The middle of 2001 was a shaky time but we were doing our best to keep the ship righted. We were holding our own too, despite the fact that all property insurors either left Texas or stopped ofering the HO-B policy. Despite the fact that the Nasdaq was cratering, despite the corporate accounting scandals that kept rising up like bloated corpses from the bottom a lake. It looked like, despite all of this shit, we were on track to have what we were all fervently hoping would be an economic "soft landing." We kept hoping that until that awful day in September when a bearded madman sitting in a cave half a world away and 19 of his wild-eyed acolytes knocked down two of our skyscrapers and announced that history had returned to America, and had returned with a vengeance.

After that, every day working in the foundation repair business was a knife fight.

Catching up, chapter 3.75: Down on the up side

The 90's were a weird time. Wonderful but weird. Except for a few holdouts, communism had collapsed almost everywhere in the world and the U.S. suddenly found itself without rivals, bestriding the globe like a colossus. Francis Fukuyama, being deliberately provocative, coined the phrase "the end of history." Also, everybody was in love with our charming rogue of a president and this new thingy called the internet that futurists declared was going to unrecognizably change our world a few years hence. Despite the typical Democrat confiscatory tax rates, the economy roared. Internet then later dot-com entrepreneurs got filthy rich seemingly overnight. Companies like amazon.com, which had never turned a profit, nevertheless were capitalized at something like 800 times their earnings.

One of the major companies that emerged in the 1990's was Dell Computer Co. in Austin, Texas. Michael Dell began peddling computers that he assembled in his UT dorm back and the 80's and parlayed that into a multi-billion dollar empire. He created a lot of wealth in Austin (as his firm was the second largest employer in the city, second only to the State government itself) and it was this wealth that was the wellspring for my dad's success.

It seemed like everyone was getting rich back then. My dad was riding his rocket into orbit and my brother Rob announced his ambition to be a millionaire by the time he turned 30. One of my friends from my GE days, John, quit the company a few months after I left to become an claims adjuster and started his own firm. He and a partner took what they learned at GE filing VA and FHA default claims and started their own boutique specializing in just that. They were so successful that they even drove GE out of that niche of the market. When I last touched base with him, his firm had over 90 employees. It seemed like everyone was getting rich . . . except me.

That sounds self-pitying and to some extent, it is. Envy is a very powerful emotion and I had to deal with a lot of it back then. I always thought that the path to success was to become a credentialed professional of some type then work your ass off for 20 or more years building your career. Dad had always been a commission salesman his whole life and always encouraged me and my brothers to do the same. I resisted that because I saw how much he suffered at times. I had vivid memories of the years when he would have as many as 10 jobs a year. Always starting then stopping jobs, peddling flaky shit like Herbalife and storm windows and crap like that. Dad wasn't always unsuccessful back then, and in fact he did so well in the late 70's and early 80's selling tools that I was considered one of the rich kids in school, but for about 10 years after he and my mother divorced (when I was in my VERY impressionable teens) he drifted like a feather in the wind. In essence, my dad was a wildcatter and like all wildcatters, he had hit a long spell of dry holes. I told myself I wasn't going to be like that. That was my teen rebellion.

However, seeing dad's success as well as my brother's by 2000 led me to question a lot of my assumptions about life and eventually forced me to accept that I had taken the wrong lesson from his example back then. That's a pretty heart-wrenching experience, to realize that you've just spent the last 10 years of your life on the wrong track. So when he offered me a ticket to the party, I jumped at it. I was going to start a foundation repair office in Houston and learn house-flipping from him. I was going to take my place at the table. I was going to give Erica and the girls the kind of life they deserved. I resigned from my job in January 2001 and the next month, flew to Austin to begin my new career.

Catching up: Chapter 3.5

Mobile, Alabama (where James reached one of life's point of diminishing returns)

After moving to Mobile at the end of '95, we bought a house, our first, and began to make a life for ourselves. Things were slow our first year but they eventually picked up and I was soon working enough to earn upwards of $80,000 a year. For someone who was making less than a quarter of that just 3 years prior, it was a pretty heady time. This, however, is where the problems began.

Without going into irrelevant details, I will only say that I began having to work more and more hours at my desk to bill the number of hours I needed to bill in order to provide for me and my family. I loved the fieldwork that was involved in being a claims adjuster, taking photos of street intersections, measuring skidmarks, interviewing witnesses, etc. I loved all of that stuff. The problem, however, wass that that kind of work, general liability and casualty, didn't pay that well compared to some of the more arcane lines of claims that we as a firm specialized in. In Beaumont, we had plenty of casualty customers, but in Mobile, hardly any. Thus, I began to have to spend more and more time doing things that I didn't really like very much in order to make ends meet. Things like handling workers compensation claims. There's nothing inherently wrong or disagreeable with handling comp claims, it's just that doing this kind of work is a lot more cerebral than physical. It's a hell of a lot more deskwork and less skidmark work. And nobody, not a priest, not even a bill collector gets lied to about so many things as a WC claims adjuster. Don't get me wrong, having malingerers lie to me didn't break my heart or anything. And doing things like reading medical reports, processing medical bills and analyzing reserves are all necessary and legitimate aspects of the insurance claims business; it's just that they're not exactly the kinds of things that made me want to spring out of bed in the morning to get to work.

Eventually, as I had to work more and more in order to make ends meet (typically putting in 60 to 70 hours a week) my health and my marriage began to suffer. I stopped working out and began to gain weight. Erica and I started fighting, a LOT, and our sex life practically disappeared for about 2 years. By 2000, I was at my wit's end and felt like a fish that was swimming as hard as I could but was still falling behind because the current I was racing against was just going too fast.

Meanwhile, while I was doing everything I could just to keep my head above the waterline, my brother Rob was making obscene money working as an account rep for BMC Software and my dad, well, my dad had moved to Austin in the early 90's to ride the rising tide of real estate property values. He started flipping houses and decided, almost on a lark, to start his own foundation repair company when he couldn't find any decent contractors to give him bids on his investment properties. It was a classic example of the right man being in the right place at the right time. Dad starting the foundation repair company at that time was catching lightning in a bottle. It was him striking oil. It was his ship coming in at last. In 7 years, 1993 through 2000, he grew the company out of nothing to doing over 5 million a year in sales. He literally went from rags to riches, and when he told me that I could get rich too if I came to work for him, I jumped at the opportunity.

Catching up, chapter 3:

James tries to move his life forward by looking to the past(at least, that's how he rationalized it to himself at the time)

The events that I am relaying here happened over 4 years ago. Four years is a lot of time. Time to think and time to try to understand. Time also to ponder the timeless wisdom of old cliches, like this one: "you can't go back again." There's a reason cliches exist, I figure. Sure, they're often said by people when they're at a loss for original things to say, but that doesn't make them untrue. Cliches are, I think, distillations of wisdom. They're universal truths, boiled down to their essence and tied up in a pithy little package. They get an undeservedly bad rap, I think.

Back to our story, there I was back in 2004, fighting the growing realization that the foundation repair business, having been knocked on its ass by the end of the drought, the recession, and especially the change in the insurance environment, wasn't coming back any time soon if ever. I think my dad probably was fighting that realization himself, but was in denial about it. My dad was always the kind of person who subscribed to the old "tough times don't last, tough people do" mentality. When the tough times came, he would therefore contort himself into all manner of philosophical pretzels, twisting his neck and crossing his eyes, forever trying to find the illusory "silver lining" to the company's troubles.

I remember a movie from the 80's called "The Bounty." It was a Mel Gibson vehicle and in it, he chews more scenery than a termite colony. His "I am in hell!" scene was particularly unforgiveable. The movie however was salvaged by Anthony Hopkins who played Capt. William Bligh, the brilliant but cruel captain of the ship. I remember one scene where Bligh was forcing the crew to dance a jig on the deck of the ship. There was no music, just men awkwardly, and unhappily, dancing. In a confined space with rough men, it was probably necessary to ritually humiliate them from time to time like this simply to keep them in line and underscore that he was the master and would tolerate no bullshit from any of them. That was my dad.

Trying to be around him when it was obvious we were being pissed on and he insisted on going on about the beautiful golden hue of the rain made me want to scream. Dad doing this was I think his way of showing leadership, you know, keeping calm so the troops wouldn't panic; that kind of shit. But to me it was denial that bordered on insanity. It was also soul-wearying to be around him when he was like this, too. Every time someone would quit or we would have to fire someone, he would obsessively try to spin it into a positive, saying that doing that somehow renewed the company, how pruning the "dead wood" was healthy for the tree, etc. You can only hear so much of that kind of crap before you feel like fucking screaming. Frankly, I think Dad was just kind of perplexed at the time. The business had been through some tough scrapes before, but this one was different. He knew the ship was listing to port and taking on water but I don't think he had any idea how to stop it. His tough talk was just a way to try to convince himself that he was still in control of events, I think, when he was beginning to realize that he wasn't. He just couldn't bear to admit that.

Back in the early 90's I read in the newspaper about the new CEO of an oil company who was hired to take over the firm in the middle of a very tough economic time for them. I remember reading that in a show of solidarity with the rest of the company, he refused to let them decorate his office nicely when he came on board. He used furniture from the storage vault and made do with it until the company's fortunes turned around. That was a purely symbolic gesture but I thought a good one. That man had heart. My dad on the other hand, during the company's salad days, had grown a fondness for high living, going on snow-skiing and scuba diving jaunts every other month, even after the company's fortunes began to decline. Seeing him and my step-mother continue to live the diamond life like this while others were seeing their commissions dwindle by up to two-thirds didn't sit well with me at all, I can tell you.

By early 2004, all of my optimism and hope was just about beaten out of me. We had cut our expenses to the bone in San Antonio and still couldn't close enough sales to run the operation in the black. Dad had me on a salary but it was a subsistence salary and I couldn't really have a nice life on. Plus, Megan was about a year away from graduating high school and I knew I couldn't afford to pay for her college. When Dad kept rebuffing me when I'd ask him to help me get started in house flipping, I had to literally talk myself out of hating him.

The bottom line is that, stubborn as I am, by 2004 I was despairing that working for him was going to work out for me and my family. Thus, when my old boss called to do his bimonthly checkup of me, as I wrote earlier, he found me rather more receptive to the idea of picking up my shovel and resuming my old career in insurance claims.

A word about my old career. I went to work for my old firm (which I'll refer to as Ye Olde Firm from now on) in 1993. I began in the Beaumont, TX office as a staff adjuster and took to it like a duck to water. A year after going to work for them, Erica and I got married. 10 months after that, Courtney came into the world. 6 months after that, in October 1995, I was promoted to manage our new office in Mobile, Alabama. I felt like the world was my oyster. I was a happy newlywed and gaining a good reputation in my industry. It was truly a wonderful time.

Wednesday, May 07, 2008

Catching up, chapter 2:

2004, James Bows to the Inevitable

About a month after my last entry in February 2004, I was at my desk in San Antonio when I got a phone call from my old boss Tom Abercrombie. I was in a shitty humor that day and probably shouldn't have even taken the call, but I was so mad at my dad (who maintained his insistence in the face of all evidence that our failures to make sales in San Antonio were solely due to my personal shortcomings and not to any economic reasons) and needed to vent about it. Now, as a bit of background, Tom never really stopped trying to rehire me after I resigned in 2001 and moved away from Mobile. He would call me every few months just to kind of take my temperature and I would usually politely demur when he would broach the subject of me coming back to work for the firm. I had cast my die, I had figured, and intended to see it through.

But on the day he called, I had a mouthful to say and just needed someone to listen. Tom's ear was as good as any and when he asked me how my business was, I plain let him have it with both barrells.

Shitty, I told him.

I lamented how the demise of the HO-B had effectively choked off over half of my market and I complained about the simple fact that no matter how much I said or how hard I worked on marketing, there was at the end of the day nothing I could do that would put money into my customers pockets that would make them be able to afford our service. We had explored everything, from helping them get home equity loans, home improvement loans, we even thought about financing them ourselves, to no avail. No matter how hard I hit it, no matter from what angle I hit it, the nut just wouldn't crack. And after three years of trying, I was frankly despairing of it. I was beginning to feel beaten working for my dad in San Antonio and was having to face that unhappy fact. Needless to say, Tom picked a very good day to call me.

We made an appointment for me to go and meet with him at his house the following week to discuss me rejoining the firm face to face. By agreeing to that meeting, I felt like I had crossed a Rubicon of sorts. Erica was ecstatic about it but my emotions were decidedly mixed. I had never really failed at anything in my life before and here I was about to run up the white flag on the foundation repair business in San Antonio. Plus, I would be quitting on my dad and that was just something that wasn't easy to do.

More later.

Catching up, chapter 1:

Well, sports fans, when we last checked in, yours truly here was doing his dead-level best to hold onto his optimism in the face of a declining market and declining industry in the foundation repair business in south Texas. Before blowing all the dust off this old blog, I reread all my old entries and I thought I chronicled my frustrations rather well in dealing with trying to run a business on a shoestring budget with angry customers, frustrated management (i.e., my dad) and unmotivated employees. There's nothing I can add to all of that. All I can do is summarize what has happened since then before I can begin recording my history in real time again. So, without further ado . . . .

This thing still on?

Whoa--cough!--kinda dusty in here. Let me see if the lights still work. Yep, they do. I see a lot of old memories in here. All with dusty sheets covering them like old furniture. The dust is so thick it looks almost like snow, and kind of reminds me of the winter palace scene from Dr. Zhivago, when Zhivago and Lara ran off to his place in the Urals to get away from the Bolsheviks. I didn't mean to take a 5 year-long break from this blog, but that's the way it worked out. Like Bruce Springsteen said, "I went out for a ride and I never went back."

Until now, that is.

Good thing I covered everything up before I left. Hey, the lights still work so that's encouraging, right? Let's just pull these sheets back and see how everything survived the 5 years I was away. Hmm, couches still look good and, oh, here's my favorite chair. Ahh . . . it's still comfortable. No time to lounge around right now, though. I need to open these blinds and let some sunshine in. Some fresh air, too. There we go and, wow! Just look at the dust in this place! I'll need a leafblower to get it all out. And what's this, on the coffee table? Oh my God, look at this! It's a photo of me, Erica and the girls, circa 2003. Boy, have things ever changed since this was taken.

There's much to tell.

About Me

I'm a socially libertarian arch-conservative. However, despite my politics, most people who know me would say that I'm pretty laid back. I like to bang my head to AC/DC during the day and read Leo Tolstoy in the evening. I revolve my life around my wife and 2 daughters.